FAQs 2017-05-24T15:25:31+00:00

These questions and answers have been taken from the NDIS website www.ndis.gov.au.

What is the NDIS?

The National Disability Insurance Scheme (NDIS) is the new way of providing support for Australians with disability, their families and carers.

How many people will be supported through the NDIS?

The NDIS will provide about 460,000 Australians under the age of 65 with a permanent and significant disability with the reasonable and necessary supports they need to live an ordinary life.

As an insurance scheme, the NDIS takes a lifetime approach, investing in people with disability early to improve their outcomes later in life.

How will the NDIS help people with disability?

The NDIS supports people with disability to build skills and capability so they can participate in the community and employment.

The NDIS helps people with disability to:

Does NDIS affect my Pension?

Assistance from the NDIS is not means tested and has no impact on income support such as the Disability Support Pension and Carers Allowance.

Where and when is the NDIS available?

The NDIS began in a number of trial sites around Australia from July 2013.

From 1 July 2016, the NDIS will be introduced in stages around Australia over three years to ensure it is successful and sustainable.

People will enter the NDIS differently. In some states and territories, the NDIS will be rolled out by area while in others people will enter by age groups.

To find out where and when it is available in NSW visit http://www.ndis.gov.au/about-us/our-sites/nsw

What are reasonable and necessary supports?

The NDIS funds reasonable and necessary supports that help a participant to reach their goals, objectives and aspirations and to undertake activities to enable the participant’s social and economic participation.

A participant’s reasonable and necessary supports take into account any informal supports already available to the individual (informal arrangements that are part of family life or natural connections with friends and community services) as well as other formal supports, such as health and education.

Reasonable and necessary supports are funded by the NDIS in a range of areas, which may include education, employment, social participation, independence, living arrangements and health and wellbeing. These supports will help participants to:

  • pursue their goals, objectives and aspirations
  • increase their independence
  • increase social and economic participation, and
  • develop their capacity to actively take part in the community.

How does the NDIA know what is reasonable and necessary?

The NDIA makes decisions based on the National Disability Insurance Scheme Act 2013 (NDIS Act) and the rules made under the NDIS Act.

When the NDIA makes decisions about which supports would be reasonable and necessary for a particular participant, we refer to the particular operational guideline that relates to each specific support. In order to be considered reasonable and necessary, a support must:

  • be related to the participant’s disability
  • not include day-to-day living costs that are not related to a participant’s disability support needs
  • represent value for money
  • be likely to be effective and beneficial to the participant, and
  • take into account informal supports given to participants by families, carers, networks, and the community.

What types of supports are funded?

The types of supports that the NDIS may fund for participants include:

  • daily personal activities
  • transport to enable participation in community, social, economic and daily life activities
  • workplace help to allow a participant to successfully get or keep employment in the open or supported labour market
  • therapeutic supports including behaviour support
  • help with household tasks to allow the participant to maintain their home environment
  • help to a participant by skilled personnel in aids or equipment assessment, set up and training
  • home modification design and construction
  • mobility equipment, and
  • vehicle modifications.

What supports are not be funded or provided by the NDIS?

The NDIS Act and the rules made under the NDIS Act also tell us which supports will not be funded by the NDIS. A support will not be funded if it:

  • is not related to the participant’s disability
  • duplicates other supports already funded by a different mechanism through the NDIS
  • relates to day-to-day living costs that are not related to a participant’s support needs, or
  • is likely to cause harm to the participant or pose a risk to others.

Visit ndis.gov.au/participants/reasonable-and-necessary-supports

What choice and control do I have over my funded supports?

You have choice and the control over how you use funded supports in your plan. That includes choice of how the supports are given and which service providers you use.

In some cases the NDIA or others will manage the funding for supports. For example, where there is an unreasonable risk to a participant.

Can I choose who I want to support me?

Yes You can choose the providers you want. Your existing provider may need to continue to deliver some supports initially. To be safe, check that they are a registered NDIS Provider. Royal Rehab is a registered NDIS Provider.

Can I reviewing my plan and change my supports and goals?

Yes, you will review your plan with the NDIS team every 12 months to make sure you are getting the support you need.

How do I choose a provider?

A list of registered providers is available on the NDIS website at: ndis.gov.au/document/finding-and-engaging-providers/find-registered-service-providers or contact Royal Rehab on 9808 9222 for more details on how we can help.

How do I pay a provider?

You can pay a provider by three ways:

Self Manage – Self-managing support budgets in your plan means that you will be responsible for:

  • choosing and arranging your own supports
  • making payments to your chosen providers (on time)
  • keeping records and receipts for services provided, claimed and paid
  • reporting to the NDIA on the budgets spent on items in your NDIS plan.

NDIS Manage – NDIS will manage payments on your behalf. There is no administration fee charged.

Third Party – You can hire a third party to manage payments on your behalf. They will charge an administration fee.

Do I need to have an agreement with a provider?

Yes you will need to sign a service provider agreement. See a sample agreement at ndis.gov.au/document/service-agreements-providers.

How do I find out about paying for support?

To find out more about the standard costs under NDIS, visit the price guide.

If I move, does my NDIS move with me?

Yes, your NDIS plan will move with you as it is a lifelong plan.

How do I contact the NDIS?

If your query is about access to NDIS support, please read the NDIS Access Checklist before contacting the NDIS. This checklist will indicate whether you may be able to get help from the NDIS and outline the next steps.

Phone: NDIS on 1800 800 110
Online forms Contact the NDIS directly via their website Contact form.
Social Media: NDIS can be followed on Twitter,  Facebook, Linkedin or YouTube.
Visit an NDIS customer service centre.
Centres are open Monday to Friday from 9am to 5pm.
Locations: can be found at ndis.gov.au/about-us/locations