Your feedback provides important information on what we are doing right and what we can do better, helping us to improve our services.
How can I provide feedback?
You can provide feedback in whatever form makes it easier for you:
Feedback Form: You can provide written feedback at any time on a printed form available at reception or post to Royal Rehab, PO Box 6, Ryde NSW 1680.
Face to Face: You can provide feedback directly to a staff member. The Client Liaison Coordinator can also visit you to discuss your feedback. Please phone the service directly.
Phone: Contact the Client Liaison Coordinator on 02 9808 0535.
Website: Visit our website: www.royalrehab.com.au and complete the Contact Form on our website, or complete an online survey under the “contact us” page.
If, after discussing your complaint with a Royal Rehab representative you are not satisfied that your complaint has been resolved, you may contact the NSW Health Care Complaints Commission on 02 9219 7444 or hccc.nsw.gov.au or Ombudsman’s Office on 1300 362 072.
What We Will Do
We will clarify the details of your complaint and work with you to understand the outcome that you would like, so that we can strive to provide it. We will let you know what will happen next, by whom, and within what timeframe. Concerns and complaints are discussed at staff meetings so that we can work together to find ways to improve our services that are responsive to your needs.